Support

If after consulting our FAQ support pages and the product's user guide, you cannot find the answer to your question, or if you just have a question that requires personal contact, please contact our support team.

Free Support

Free technical support by e-mail is available to registered users of Scriptolution products. However, we reserve the right to terminate support to users who in our judgement are unreasonable or abusive, or who have problems which transcend the scope of this software.

If you have a problem installing or running your registered copy of the software, you can ask for help by using our products build in support tool or writing to . If you have problems ordering or getting your registered copy, please contact our E-Commerce partner Share*It.

NOTE: Limited support is available during the evaluation period. Please don't hesitate to ask questions if you have not yet purchased a license. But please understand that customers have higher priority.

Paid Support

Paid priority support and consulting are available at additional cost of US$ 60 per incident plus US$ 50 per hour after the first hour, charged in 15 minute increments. For details on terms and limitations please us at .

Technical Support Form

Please describe the problem as precise as possible and add a short description how we can reproduce it. If the application crashs, please send the generated data via the crash dialog that pops up when a fatal error occurres. Doing this gives us much more precise information and in 80% of all cases we can fix the bug within one hour.
 

Our SPAM and Privacy Policy

We have a very simply policy about SPAM. We don"t send it and we don"t support people who do.

We will not abuse the confidence and trust that our customers place in us by sharing their information with others. We do not rent or sell information about our customers to anyone. If you provide contact or other information to us, then that information remains in our strict confidence.